This SELF PACED certificate program is designed to teach the skills and abilities necessary to meet employment standards in a variety of customer service and call center settings. It offers training in call center overview and team dynamics, keyboarding, customer service, and commonly used Microsoft programs – Word and Excel. This program is designed to prepare each student to succeed in this growing and high demand career.
During the program you will focus on:
- Understanding unique aspects of the Call Center Industry.
- Learning the most important team member skills.
- Identifying customers and increasing customer relationship skills.
- Creating skills to encourage communication.
- Learning the common communication myths.
- Developing active listening skills.
- Improving keyboarding skills.
- Creating spreadsheets using Microsoft Excel.
- Producing professional documents using Microsoft Word.
- Increasing productivity with Microsoft Outlook.
Our fast and effective training is offered in a relaxed environment, which includes significant hands on practice. The program is designed for students to learn at their own pace. The courses can be taken at the school where an instructor will be available for one on one personal attention and coaching. Your progress will be tracked and there are tests at the end of each class to ensure appropriate level of learning is achieved. After completing all of the courses each student will receive the Customer Service/Call Center Certificate. | 
