Canadian Tourism Schools

Online and Campus Programs

Part-time (Tuesday and Thursday evenings from 6:30pm to 10:00pm)

16 weeks - 152 hours - 4 months

Are you ready to check in the world?

This entry-level Airline Customer Service Representative Certificate program will appeal to individuals desiring to work as an airline customer service agent, a passenger ticket agent or airline operations at an airport. It will also provide basic skills to prepare graduates to work at cruise ship terminals, travel agencies or tour companies.

To increase employment options with the airlines students may choose to enhance the Airline Customer Service Representative program by combining it with the Flight Attendant Pre-Employment Diploma.

The program will introduce you to the following:

• Domestic Fare Construction & Procedures

• International Fare Construction & Procedures

• Customer Service Skills

• Assisting Travelers with Disabilities

• Resume Building and Interview Techniques

• Field Trip to a local airport

• SABRE GDS Airline Reservation Training in-class and 40 hours available on line

With increased passenger traffic at our major airports the demand for well trained qualified Airline Customer Service Representatives increases. You could be one of those employees. Call us today to make an appointment for a campus tour and get all your questions answered.

Since 1980, Canadian Tourism College has been a leader in Travel, Tourism and Hospitality education in British Columbia. Studying with the leader provides you with an important advantage when seeking employment. The quality of education you receive at Canadian Tourism College is recognized throughout the industry.

Canadian Tourism College was the first tourism college to earn accreditation with the Private Post Secondary Education Commission of the Province of British Columbia in 1995, now known as the Private Careers Training Institutions Agency (PCTIA).

Through the process, the institution and its programs are evaluated and recognized for quality assurance and, if successful, the institution is awarded an accreditation certificate valid for five years. As a result, students can be confident that an institution and its educational programs meet criteria and standards established by the Commission. Canadian Tourism College was the first private college to earn CITC Level 1 endorsement for the Travel and Tourism Diploma Program in 1987 and has proudly offered the CITC Level II endorsement since 1995. CITC has changed their program endorsement process and our Travel & Tourism Level I Diploma now has a 2 Star designation and the Travel & Tourism Advanced Level II Diploma has a 4 Star designation.