20 Months / 90 Credits
The coursework teaches students to apply practical sales techniques in a range of situations, to act as intermediaries between customers and suppliers, and comprehend the complex interrelationships between the salesperson and the other components of business. Graduates of the Professional Sales & Customer Services programs are qualified for entry-level sales and customer service positions for small to medium-sized manufacturers, wholesalers and retailers.
Program Objectives
Upon completion, the graduate will have a foundation in:
- Fundamentals of Selling
- Advanced Sales Techniques
- Principles of Management
- Sales & Customer Service
- Telephone Sales
- Business Communications
- Negotiation and Contract Selling
- Advertising
- Sales Force Leadership
- Computer Applications
- Excel Spreadsheets
- Integrated Branding
- Legal Environment of Business
- Critical Thinking
- Professional Development
- Ethics
- And more
|
