Business and Management

Call Center Professional Certificate

In today's fast-paced business world, you need problem-solving and critical thinking skills-as well as the latest knowledge and techniques. At University of Phoenix, you learn from instructors who have substantial experience in the fields they teach. So whether you're studying accounting or administration, management or marketing; you'll receive a real-world education that can help you achieve your goals.

The Call Center Professional Certificate (CCP) is a six-course, application based, undergraduate level certificate program. Students enrolled in this program will learn about and develop critical call center management skills with an emphasis on both strategic and tactical call center personnel, operations, and customer relationship management. This program provides the forum for understanding, utilizing, and capitalizing on emerging trends in the call center environment. The CCP program also places an emphasis on the call center management body of knowledge aligned with the core competencies established by Call Center Industry Advisory Council (CIAC).