Strategies for Conflict Management is the third eight-week online course in the Executive Certificate in Negotiation track. This course focuses on the critical skills associated with handling difficult people and situations, highlighting the kinds of negotiation and influence processes that yield optimal outcomes and keep relationships intact. You will examine ways in which professionals mediate hotly contested disputes and learn ways to effectively manage disputes among colleagues or subordinates. This course will also help you to improve your own performance during confrontations and improve your approach to working before, during and after conflicts.
Hands-on opportunities for practice are provided that enable you to work to improve these critical skills.
Key topics covered in this in-depth 8-week course include:
- Avoid or Confront: Which path to choose?
- Core skills for handling difficult people and situations effectively
- Handling deadlines and ultimatums
- Options and implications associated with various conflict management strategies
- Understanding your own "default" strategies in conflict, with tips and traps
- Tools for reducing hostility and rescuing difficult situations
- Intervening as a manager in workplace conflicts via Mediation and Arbitration
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